Return Policy

Our Return Policy

At OneVital, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

• You have 30 days from the date of delivery to return an item.
• Items must be unused, in original condition, and in original packaging.
• To initiate a return, contact us at support@onevital.store with your order number and reason for return.

Refunds

• Once we receive and inspect your return, we'll notify you of the approval status.
• Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

• If you received a defective or damaged item, we'll replace it at no extra cost.
• Contact us within 7 days of delivery with a photo of the damage.

Non-Returnable Items

• Opened nutrition and wellness products cannot be returned for hygiene reasons.

Questions?

Reach us at support@onevital.store and we'll respond within 1–2 business days.