Shipping policy

SHIPPING POLICY

1. Purpose and scope

1.1. This Shipping Policy (hereinafter, the "Policy") governs the terms, conditions, and modalities under which OneVital (hereinafter, "the Store") manages the dispatch of products marketed through its digital platform.

1.2. Any user who purchases products through the Site (hereinafter, "the Buyer") declares that they have read, understood, and expressly, fully, and unreservedly accepted the contents of this Policy at the time of confirming their order.

2. Third-party logistics management

2.1. The Store entrusts the entirety of the storage, transportation, transit, and delivery operations of the products to an external and independent courier and freight company (hereinafter, "the Carrier").

2.2. Accordingly, the Store acts solely and exclusively in its capacity as seller, lacking any involvement, operational control, direct supervision, or decision-making authority over the transportation process once the package has been handed over to the Carrier.

2.3. The Store expressly states that, were the merchandise under its own custody and logistical control, it would gladly guarantee its integrity and condition until delivery; however, since the transit is managed exclusively by a third party, it is materially impossible for the Store to certify, supervise, or answer for the physical condition of the product during shipment.

3. Processing and delivery timeframes

3.1. Order processing time is [2 to 5] business days, counted from payment confirmation.

3.2. The estimated delivery time is [5 to 15] business days; said timeframe constitutes a mere estimate and not a contractual guarantee.

3.3. The Store shall be exempt from any liability for delays, postponements, or failures in delivery timeframes attributable to the Carrier, customs authorities, weather events, health contingencies, strikes, or any other cause of force majeure or fortuitous event.

4. Transfer of risk

4.1. From the moment the package is handed over to the Carrier, the risk of loss, misplacement, theft, damage, deterioration, improper handling, or any other incident is transferred to the Carrier and/or the Buyer.

4.2. Consequently, the Store assumes no liability whatsoever for: (i) products damaged during transit; (ii) lost or stolen packages; (iii) delivery delays; (iv) incomplete deliveries; nor (v) any other contingency arising from the third party's logistics operations.

5. Tracking and claims with the Carrier

5.1. The Buyer shall receive, where applicable, a tracking number for direct monitoring of their shipment through the Carrier's platform.

5.2. Any claim, dispute, or demand arising from the condition, whereabouts, or delivery of the package must be filed directly with the Carrier, who holds custody and responsibility over such matters.

6. Accuracy of shipping information

6.1. The Buyer is solely responsible for the truthfulness, accuracy, and completeness of the shipping information provided.

6.2. Shipments returned to sender due to incorrect, incomplete, or nonexistent addresses, or due to the recipient's absence, shall not be eligible for any refund, and any reshipment, where applicable, shall be at the Buyer's sole expense.